Frequently Asked Questions

  • How do I schedule a cleaning service?

    You can schedule a cleaning service by contacting us through our website or giving us a call. Our friendly team will work with you to find a convenient time that fits your schedule.

  • Do I need to do anything to prepare for my cleaning service?

    Yes! We recommend that all pets be put away in a secure area during our cleaning. This allows our team to work efficiently and ensures the safety of your pets and our staff.

  • What types of cleaning services do you offer?

    We offer a variety of cleaning services, including residential cleaning, corporate cleaning, specialized services. For a full list of our services, please visit our Services page.

  • Are your cleaning products safe for children and pets?

    Yes! At Fresh Start Cleaning Solutions, we prioritize your health and the environment. We offer to use eco-friendly cleaning products that are safe for both children and pets, ensuring a clean space without harmful chemicals.

  • Do I need to be home during the cleaning?

    It’s entirely up to you! Many clients choose to be out during the cleaning, while others prefer to be home. We respect your space and privacy, and our team is trustworthy and professional.

  • How do you ensure quality in your cleaning services?

    We utilize comprehensive cleaning checklists for every job to ensure no detail is overlooked. Our team is trained to follow these checklists, and we also encourage client feedback to continuously improve our services.

  • What if I’m not satisfied with the cleaning?

    Your satisfaction is our top priority. If you’re not completely satisfied with our service, please let us know within 24 hours, and we will address your concerns promptly.

  • How do you handle cancellations or rescheduling?

    We understand that plans can change. If you need to cancel or reschedule your cleaning appointment, please give us at least 24 hours' notice, and we will be happy to accommodate your request.

  • Do you offer contracted services?

    Yes, Fresh Start Cleaning Solutions offers contracted cleaning services for both residential and commercial clients. We provide customized cleaning schedules—daily, weekly, or monthly—tailored to your specific needs. Contact us to discuss how we can create a plan that works for you!